Vivapura.com | Free Shipping $79
Vivapura.com | Free Shipping $79
Sprouted, Organic, Keto, Raw, Vegan, Heath Food Snacks, Ingredients, Stone Ground Nut Butters

Frequently Asked Questions

Shipping / Delivery

We ship orders as fast as we can! Monday - Friday. Same day order cut off time is 2:30 PM MST.  Orders placed after 2:30 PM - MST are shipped the following Monday. 

  • Vivapura uses USPS and UPS as our shipping carriers. Rates are calculated by weight and address.
  • If "Free Shipping" is selected we decide the best shipping method by cost.
  • UPS Surepost® is when a package is picked up by UPS and then delivered to your local post office for the final leg. AKA the “last mile” delivery. 7-10 days

Compostable / Recyclable Packaging

Vivapura uses 100% Certified Plant Based resealable, home compostable pouches for all bagged products. Recyclable glass 9 oz and 16 oz jars have 100% BPA free, lockable lids. We will NEVER use earth polluting plastic jars in our 9oz and 16oz. 

  • Not everyone composts and that's OK.
  • Our pouches are NOT laser printed garbage bags like all other vendors.
  • Reusable and Recyclable glass jars cost more to ship, sorry. No compromising!
  • Our packaging costs more and is sustainable, plastic free and will degrade in landfills over time.

Fresh Packed on Date

Rather than shipping our pallets of goods to co-packing services like corporate branded  businesses. We pack by necessity so our superfoods are not living inside a bag at a distribution warehouse.  Average warehouse shelved to ship packaged product is under 30 days.  This offers what we ship to be the optimum freshness and longevity for the consumer. 

  • We Post our Packed on Date for each product above the product description.
  • We also Tweet each packed date to for a digital time date stamp. We kinda dig transparency as a virtue. Rare in the business world. 

Return / Refund

Unopened Packaged within expiration date limit can be shipped back for a refund minus 20% restocking fee.

  • Buyer is responsible for return shipping cost
  • Refund amount will be issued to the same method of payment from the original order
  • We do not issue store credit and do issue a refund by check

Free Shipping Best Rate

If you select "Free Shipping" at checkout we decide the best shipping method for your order by rate. We use USPS First Class, USPS Priory, UPS Ground or UPS Surepost.

  • If your order must be shipped to a PO BOX or you use a physical address for delivery when USPS does not deliver to you location. A 20% restocking fee will be added to your order.
  • If your order it lost please email us at service@vivapura.com

Stone Ground

Stone grinding has been around for a long time. Blenders, not so long.  When you stone grind at slow speed the temperature remains low.  This keeps the whole flavor, vitamins, nutrients and enzymes in tact.  All other methods create heat which "cook" everything. Our stone ground products only reach a maximum temperature of 104.

  • Nut Juice vs Juiced Seeds both sound funny. Simply put our stone ground products have everything nature intended inside each jar.
  • Small Batch Production maintains the freshest batches of stone ground products available. We love our kitchen!

Damaged Order / Not Received

In the in rare case when a package is  damaged during transport we ask that you contact us immediately and take pictures so we can assist in failing a claim with our shipping partners. If your package is lost or stolen but is shown as delivered we ask that you bring this up directly with the carrier. Once a package is delivered you have

  • Your order in very important to us, if an order is damaged or the contents of the product compromised we ask you contact us.
  • If you entered the incorrect shipping address and your order was marked as delivered we do not send a replacement order.

Lot Numbers & Expiration Date

Transparency, like water is a virtue rare in online businesses. We post our lot numbers plus expiration dates on our product pages to ensure the freshness, longevity and integrity of our superfoods.  You can rest assured your order is a the freshest crop, newest lot and promptly packed superfoods.

  • Posting product specific information whenever possible is meant to build confidence in our business and products
  • Specific details for each product may vary

Eco Shipping Materials

Depending on each order, we use water-soluble potato starch packing peanuts.  100% Recycled cardboard shipping boxes.

  • Try for yourself, when you receive your order and if it has packing peanuts in the box.  Just run 1 under some water and watch it disintegrate before your eco eyes.  
  • We always use recycled paper to print your order, recycled cardboard to ship your package. We invest in cyclical and sustainable packaging.  

Data Privacy / Advertising Policy

We do not track your data, we do not sell your data, we do not share your data and we are never going to use digital advertising.

  • We are motivated by servicing our retail and wholesale customers with incredible quality superfoods and honestly fair market values. 
  • All online supefoods suppliers are more driven by offering the lowest quality price possible, hiring celebrity influencers, cutting corners in packaging and production. 
  • We live the same lifestyle as our foods. Organic, High Integrity, Devoted Quality.

Ceremonial Grade

From pre-Colombian times up to now.  Cacao has been used in ceremonies for many different reasons. Our Ceremonial Grade Cacao is simply the lowest industrial processed and historically traditional cacao production there is.  From Xocolat to what is now called "Hot Chocolate" our ceremonial grade cacao products are the highest form imported into the United States of America. 

  • Use cacao to make chocolates
  • Add cacao to smoothies
  • Incorporate cacao into your diet for essential vitamins and nutrients

Wild Crafted

The earth is border-less and without ownership.  Wild-crafted would be similar to foraged, naturally accruing foods but since bee's (3rd Party) are helping to make the pollen we use the term Wild-crafted.  Wild Best plus Jarrah Tree Pollen equal one very rare flavor with amazing properties. 

  • We can not certify Jarrah Bee Pollen as Organic because it is not commercial  cultivated, farmed or certifiable in the USDA guidelines.
  • Bee's can be owned by a bee keeper but 1 million acres of nature preserve are still truly wild places on earth.
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