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If you are not satisfied with your purchase, please return unopened products within 30 days of your order date for store credit in the amount of the product purchase price. We will gladly issue you, via e-mail, a “gift certificate” good for one year once the product has arrived to us in good, resalable condition. You may use this gift certificate online or by calling to place your order. We are unable to reimburse for product shipping or return shipping. We will also be charging a 20% restocking fee as we may need to re-bag and re-label the product, before putting the product back on the shelf. If you have received a damaged item, please contact us before sending it back. We will be happy to replace the item.

For all equipment purchases: Unauthorized returns will be refused without question. Vivapura must be contacted via email (info@vivapura.net) within 7 days of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number. Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box. No returns will be issued for used products. Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee. RMA numbers are valid 21 days from the issue date.

Many Thanks,
The Vivapura Team

Please contact us anytime and for any reason!

Customer Service Telephone: 877.787.6457
Fax: 520.394.2050
: info@vivapura.net

Shipping Address: 320 Smelter Ave, Patagonia, AZ 85624
Mailing Address: P.O. Box 431, Patagonia, AZ. 85624